Terms & Conditions Bible

Brand Names, Stylisations, and Applicability of Terms

Scope

This notice explains how Paghalion's brand names, stylisations, and sub-brands are used and confirms that all Paghalion terms, policies, and legal conditions apply across the group of brands and services.

Official Stylisations and Abbreviations

Primary stylisation: PVGHALION.

Common abbreviations: PVGHL, PAGHL, PGHAON,

Food and drink division: Purvey Kitchen (branded as Purvey Kitchen).

VIP membership: Prive (includes Prive TV, Prive Kitchen, Prive Life).

Concierge arm: Porter.

All of the above names, stylisations, and abbreviations refer to the same underlying business and operating entity unless a specific service agreement states otherwise.

Unified Terms and Cross-Brand Applicability

Single set of terms: Unless expressly stated in a separate written agreement, all Terms and Conditions, Policies, Disclaimers, Privacy Notices, Security Rules, and Customer Agreements published by Paghalion apply equally to PVGHALION, PVGHL, PAGHL, PGHAON, Purvey Kitchen, Prive, Prive TV, Prive Kitchen, Prive Life, and Porter.

Consistent enforcement: Policies on age-restricted sales, KYC, online security, returns, made-to-order, Curate engagements, and membership rules are enforced consistently across all brands and channels.

Single legal entity: For contractual, regulatory, and consumer-protection purposes, the brands operate under the same legal entity (or group of entities disclosed in your purchase documentation). Where a different legal entity is the contracting party (for example, a licensed partner), this will be clearly stated in the relevant contract or invoice.

Branding, Licensing and Third-Party Relationships

Independent sourcing: Where Curate or Porter sources items from third parties, Paghalion's independence from those brands remains unless a written affiliation or sponsorship is disclosed.

Licensed retail: Items retailed directly by Paghalion under licence are covered by Paghalion's retail terms and authenticity guarantees; licence details are available on request.

Use of trade names: References to designers, houses, or third-party brands are for identification only and do not imply endorsement unless explicitly stated.

Memberships and Service Bundles

Prive membership: Membership benefits, content, and access rules for Prive, Prive TV, Prive Kitchen, and Prive Life are governed by the Prive Membership Terms, which form part of Paghalion's overall Terms and Conditions. Membership privileges may be subject to additional eligibility, KYC, and conduct requirements.

Porter concierge: Porter services are provided under Paghalion's concierge terms; bespoke pricing, deposits, and third-party costs apply as set out in engagement proposals.

Consumer Protections and Legal Notices

One policy framework: Consumer rights, returns, refunds, age restrictions, and dispute resolution procedures described in Paghalion policies apply across all brands. Any variation will be explicitly documented in the relevant product page, proposal, or contract.

Governing law: Unless otherwise agreed in writing, Paghalion's Terms are governed by the laws specified in the applicable Terms and Conditions (typically England and Wales).

Trademark notice: The names PVGHALION, PVGHL, PAGHL, PGHAON, Purvey Kitchen, Prive, and Porter are trademarks or trade names of Paghalion or its affiliates. Unauthorized use is prohibited.

Practical Implications for Customers

Single account, single rules: Your Paghalion account and purchase history may be used to verify eligibility across Purvey Kitchen, Prive services, Curate engagements, and Porter bookings.

Cross-service enforcement: Behavioural rules, security monitoring, and sanctions (warnings, suspensions, bans) apply across all brands and services.

Unified support and appeals: Support, appeals, and legal enquiries are handled centrally; contact details below apply to all brands unless a specific service lists alternative contacts.

How to Request Further Information

Licensing and trade enquiries: trade@paghalion-fr.com

Curate and Porter proposals: curate@paghalion-fr.com

Legal and regulatory enquiries: legal@paghalion-fr.com

Customer support and appeals: atelier@paghalion-fr.com

Effective Date

This notice is effective immediately and forms part of Paghalion's published Terms and Policies. Continued use of any Paghalion service after publication constitutes acceptance of these brand and applicability terms.

Terms & Conditions for PAGHALION

Last updated: 23 May 2026

1. Introduction

Welcome to PAGHALION ("we", "us", "our"). These Terms & Conditions ("Terms") govern your use of www.paghalion.com; www.purveykitchen.com; pvghl.com (the "Websites") and any purchases made through it.

By accessing or using the Websites, you agree to be bound by these Terms. If you do not agree, you must stop using the Websites.

2. Eligibility

To use our Websites, you must:

Be at least 16 years old

Have the legal capacity to enter into a binding contract

Use our Websites in compliance with all applicable laws

3. Account Registration

When creating an account, you agree to:

Provide accurate and complete information

Keep your login details secure

Notify us immediately of any unauthorised access

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Products & Descriptions

We aim to display products as accurately as possible. However:

Colours may vary due to screen settings

Measurements are approximate

Availability is subject to change

We reserve the right to modify or discontinue products at any time.

5. Pricing & Payment

5.1 Pricing

All prices are displayed in GBP (£) unless stated otherwise. Prices may change without notice.

5.2 Payment

We accept major payment methods through secure third-party processors. By placing an order, you confirm that:

You are authorised to use the payment method

The payment information provided is accurate

We do not store full payment card details.

6. Order Process

6.1 Order Acceptance

Your order is an offer to purchase. We may accept or decline it at our discretion. Order confirmation emails do not constitute acceptance.

6.2 Order Cancellation

We may cancel orders due to:

Product unavailability

Pricing errors

Suspected fraud

Incomplete or inaccurate information

If cancelled, you will receive a full refund.

7. Shipping & Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by:

Customs

Courier issues

Incorrect delivery information

Risk of loss transfers to you upon delivery.

8. Returns & Refunds

You may return eligible items in accordance with our Returns Policy.

Items must be:

Unworn

Unwashed

In original packaging

Returned within the stated timeframe

Certain items (e.g., intimate apparel, final-sale items) may be non-returnable.

9. Intellectual Property

All content on our Websites—including images, logos, text, graphics, and product designs—is owned by or licensed to PAGHALION.

You may not:

Copy

Reproduce

Modify

Distribute

Sell

Reverse-engineer

any part of OUR Websites without written permission.

10. User Conduct

You agree not to:

Use our Websites for unlawful purposes

Attempt to hack, disrupt, or damage our Websites

Upload harmful or malicious content

Impersonate another person

Use automated tools (bots, scrapers) without permission

Violation may result in account termination.

11. Third-Party Links

The Website may contain links to third-party sites. We are not responsible for:

Their content

Their privacy practices

Any damages arising from their use

You access them at your own risk.

12. Disclaimer of Warranties

The Website and all content are provided "as is" and "as available". We do not guarantee that:

The Website will be error-free

Products will meet your expectations

Services will be uninterrupted

To the fullest extent permitted by law, we disclaim all warranties.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

Loss of profits

Loss of data

Indirect or consequential damages

Delays or failures beyond our control

Our total liability for any claim shall not exceed the amount you paid for the product or service in question.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or losses arising from:

Your misuse of our Websites

Your violation of these Terms

Your infringement of third-party rights

15. Privacy

Your use of our Websites is also governed by our Privacy Policy, which explains how we collect and use your data.

16. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted on this page. Continued use of our Websites constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of England and Wales, EU and United States of America. Any disputes shall be resolved in the courts of England and Wales, France or United States of America.

18. Contact Information

For questions about these Terms, contact us at:

Email: atelier@paghalion-fr.com

UK & EU Address:

Paghalion, Hudson House, 8 Albany Street, Scotland, EH1 3BQ, United Kingdom

US & Other Countries Address:

Paghalion, 315 Madison Avenue, New York, 10022, United States of America

Shipping & Delivery Terms

These Shipping & Delivery Terms apply to all customers purchasing Ready To Wear and Made To Order items.

READY TO WEAR

Ready To Wear items are dispatched within 1–3 working days.

Customers can expect delivery within 3–5 working days.

For customers in the U.S, EU, Australia, Asia, Canada, Russia, Middle East (including Tel Aviv and Dubai), South Africa, and Greenland:

Free shipping is available on orders over £25.00.

For UK customers:

No free shipping is available.

Shipping is charged at £3.99.

MADE TO ORDER

Once your design is finalised with you, Made To Order items are dispatched the next working day.

Customers can expect delivery within 5–10 working business days.

Made To Order items include free shipping worldwide.

Refund & Returns Policy for PAGHALION

Last updated: 23 May 2026

1. Overview

At PAGHALION, we want you to love every item you purchase. If something isn't right, we're here to help. This Refund & Returns Policy explains how returns, exchanges, and refunds work when shopping with us.

By placing an order, you agree to the terms outlined below.

2. Eligibility for Returns

To qualify for a return, items must be:

Unworn and unused

Unwashed and free from odours or stains

In original packaging with all tags attached

Returned within the specified return window

We reserve the right to refuse returns that do not meet these conditions.

3. Return Window

You may request a return within:

14 days of receiving your order (UK & EU customers)

30 days for international customers

After the return window closes, we cannot accept returns unless legally required.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Intimate apparel (lingerie, underwear, bodysuits)

Swimwear with removed hygiene seals

Earrings and body jewellery

Beauty or cosmetic items

Final-sale or clearance items

Gift cards or digital products

5. Return Process

To initiate a return:

Contact us at atelier@paghalion-fr.com with your order number.

We will provide return instructions and a return address.

Pack the item securely and include your order details.

Ship the item back using a trackable service.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

6. Exchanges

We currently offer exchanges for:

Size changes

Colour changes

Replacement of defective items

If the requested item is unavailable, we will issue a refund instead.

7. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

7.1 Approved Refunds

If approved, refunds will be:

Issued to your original payment method

Processed within 5–10 business days

Reflected on your statement depending on your bank or card issuer

Shipping fees are non-refundable, except where required by law.

7.2 Rejected Refunds

We may reject a refund if:

The item shows signs of wear

Tags or packaging are missing

The return was sent after the return window

The item is non-returnable

Rejected items may be sent back to you at your expense.

8. Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery

Provide photos of the issue

We will replace the item or issue a full refund, including shipping costs

Faulty items must be returned unless otherwise stated.

9. Lost or Missing Returns

We are not responsible for returns lost in transit. We strongly recommend using a tracked shipping service.

10. Order Cancellations

Orders may be cancelled before they are shipped. Once shipped, cancellations are not possible — you must follow the return process.

11. Sale Items

Sale items may be returned unless marked Final Sale. Final Sale items are non-refundable and non-exchangeable.

12. Gift Returns

If you received an item as a gift:

You may return it for store credit

Refunds can only be issued to the original purchaser

13. Store Credit

Store credit:

Does not expire

Can be used on any product

Cannot be exchanged for cash

14. Contact Us

If you have questions about returns or refunds, contact our support team:

Email: atelier@paghalion-fr.com

UK & EU Address:

Paghalion, Hudson House, 8 Albany Street, Scotland, EH1 3BQ, United Kingdom

US & Other Countries Address:

Paghalion, 315 Madison Avenue, New York, 10022, United States of America

How to start a return.

If you are a Guest or Unable to Login

Provide your email address, the 5th, 6th, 7th and 8th digits of your card number, and the last five digits of your phone number.

Items appear for that person.

Select the item, then go to your email.

Open the link.

Complete the return details and upload images.

If you are logged in

Go to your items in Orders.

Select the item.

Start the refund — you will be asked to enter your Account PIN, complete the information, upload images and send.

If you have forgotten your PIN, request it to your phone or email.

Online Security

You would not visit a department store that had no CCTV or on-site security. Paghalion online is no different. Our Online Security team protects shoppers, hosts, and staff during every live, face-to-face, and group event so you can participate with confidence.

Who the Online Security Team Are and Where They Operate

Who they are

Paghalion Online Security is a trained, professional team of moderators and safeguarding specialists. Team members are trained in de-escalation, safeguarding, evidence preservation, KYC verification, and data protection.

Where they attend

Atelier Sessions — For private Fit Me atelier design sessions and in-person checkout experiences, Security personnel attend discreetly in the atelier.

Remote Sessions — For online events including Book Club, Prive Q&A, Prive Kitchen, Live Music, and other live rooms, Security join remotely and monitor audio, video, and chat.

Always present — Every live face-to-face session, group session, and one-to-one session will have Security on duty.

How to contact Security

You may contact Security only via the private message feature inside the session so as not to interrupt the event. Private messages are monitored and treated confidentially.

What Security Does During Sessions

Active monitoring

Security monitors chat, video, audio, and private messages for safety risks and policy violations.

Immediate interventions

Security will:

Repeat session rules at the start and as needed.

Issue private warnings for minor infractions.

Mute, remove, or terminate participants without warning for serious breaches.

Pause or end a session if safety is at risk.

Safety triggers for immediate removal

Security will remove participants immediately for: nudity or sexualised behaviour, directed harassment or threats, discriminatory or hateful language, attempts to record or stream, and any suspected minor in an age-restricted session.

Support for members

If you feel unsafe, message Security privately. Security will respond promptly and can provide follow-up support and signposting.

Account and Activity Monitoring

Know Your Customer requirement

Access to women-only sessions requires a verified purchase from our store. Orders must include a valid name, billing or shipping address, and contact details. Security checks session rosters against purchase records to deter impersonation, stalking, and fraud.

What we monitor

Security and automated systems check for: frequent incorrect logins, verification failures, unusual device or location activity, multiple accounts linked to the same identity, suspicious payment attempts, and other anomalous behaviour.

Why we monitor

Monitoring protects members and staff, prevents fraud, and preserves the integrity of private sessions. It enables rapid intervention when someone attempts to use an account fraudulently or to harass others.

Evidence, Enforcement, and Escalation

Evidence preservation

When an incident occurs, Security preserves relevant evidence including chat logs, timestamps, screenshots, and KYC verification snapshots. Evidence is stored securely and access is restricted to authorised personnel.

Enforcement actions

Possible actions include warnings, temporary suspension, permanent ban, session termination, account closure, and referral to law enforcement. No refunds will be issued for sessions terminated due to participant misconduct.

Legal escalation

If criminal behaviour is suspected such as threats, stalking, or fraud, Security will preserve evidence and contact the appropriate authorities. We will cooperate with lawful requests from law enforcement.

Privacy, Data Use, Retention, and Appeals

What we use the data for

We use monitoring and verification data to: verify identity, detect and prevent fraud, enforce community rules, investigate incidents, support victims, and comply with legal obligations.

Data protection and retention

All verification and incident data are processed in accordance with applicable data protection law. We retain evidence and incident records only as long as necessary for safety, legal compliance, or dispute resolution and delete them according to our retention schedule. Access to sensitive records is logged and limited.

Appeals and follow up

If you are removed or sanctioned you may appeal by contacting support at atelier@paghalion-fr.com. Appeals are reviewed by management and informed by the Incident Report and preserved evidence.

Contact for urgent concerns

During a live session use the in-room "Message Security" feature. For post-session follow up contact atelier@paghalion-fr.com.

Your safety matters. Paghalion Online Security exists so you can enjoy our community and services with confidence, dignity, and privacy.

Personal Shopper One-to-One Service – Terms & Conditions

These Terms & Conditions govern the use of our Personal Shopper Face-to-Face Online One-to-One Service ("the Service"). By booking or participating in the Service, the Customer agrees to the following conditions.

1. Eligibility Requirements

Access to the Service is subject to account eligibility checks. To qualify, the Customer must meet all of the following criteria:

• A minimum of seven (7) successful deliveries to the same verified home or work address.

• No history of returns or cancellations on the account.

• A minimum spend history of £500.00.

• Successful completion of Know Your Customer (KYC) checks as required.

We reserve the right to deny access to the Service if any eligibility criteria are not met or if the account presents risk indicators.

2. Conduct During Sessions

The Service is a professional, one-to-one interaction. Customers must adhere to the following conduct requirements at all times:

• Cameras must remain switched on for the full duration of the session.

• No nudity, partial nudity, or sexually suggestive behaviour is permitted.

• No profanity, abusive language, harassment, or inappropriate comments.

• Customers must treat Personal Shoppers with courtesy, respect, and professionalism.

Any breach of conduct may result in immediate termination of the session and permanent removal from the Service.

3. Session Conditions

• The Customer must ensure they are in a suitable environment for a face-to-face online consultation.

• The Customer is responsible for maintaining a stable internet connection and functioning camera equipment.

• The Personal Shopper may end the session if the environment is unsafe, inappropriate, or obstructs the delivery of the Service.

4. KYC and Verification

The Service is subject to Know Your Customer (KYC) verification.

• Customers must provide accurate information when requested.

• Failure to complete verification may result in suspension or refusal of access to the Service.

• Verification may be repeated periodically at our discretion.

5. Booking, Cancellation & Misuse

• Customers who do not meet eligibility criteria cannot book the Service.

• Any attempt to bypass eligibility requirements or misuse the booking system may result in account restrictions.

• The Service may be withdrawn or suspended at any time if misuse, fraud, or inappropriate behaviour is detected.

6. Service Limitations

• The Personal Shopper provides styling guidance, product recommendations, and personalised assistance.

• The Service does not guarantee product availability, sizing outcomes, or delivery timelines.

• We reserve the right to modify, limit, or discontinue the Service at any time.

7. Termination of Access

We may terminate or suspend access to the Service without notice if:

• The Customer breaches these Terms & Conditions.

• The Customer behaves inappropriately or unlawfully.

• The Customer fails KYC checks or eligibility requirements.

• The Customer poses a risk to staff or the integrity of the Service.

8. Acceptance of Terms

By booking or participating in the Personal Shopper Face-to-Face Online One-to-One Service, the Customer confirms that they have read, understood, and agreed to these Terms & Conditions.

Curate & Go — "Curator In Your Pocket" — Terms & Conditions

Curate & Go is our "Curator In Your Pocket" concierge service, allowing eligible Shoppers to have desired items sourced and curated by a personal curator directly through the Curate Office messenger.

1. Service Overview

• Curate & Go provides a personal curation service on luxury items up to £10,000.

• The service is delivered in-app through the Curate Office messenger.

• A curator will source, confirm and arrange curation of your desired items once eligibility is confirmed.

2. Eligibility Requirements

The service is only available to Shoppers with eligible, active accounts. Eligibility is determined by verified spend history on the account:

• To curate any item up to £500.00, the account must hold a verified shopping history of at least £300.00.

• To curate any item up to £10,000, the account must hold a verified spend history of at least £8,000.00.

Eligibility is assessed automatically when you enter your Account PIN in the Curate Office messenger.

3. Account PIN

• A valid, active Account PIN is required to use Curate & Go.

• Your Account PIN is unique to your account and must not be shared.

• Curation requests will only be accepted once your account has been verified as eligible for the requested item value.

4. Requesting an Item

• Once your account is confirmed as eligible, you may provide a link or attachment of your desired item(s).

• Items must fall within the value tier for which your account qualifies.

• We reserve the right to decline any request that exceeds your eligible tier or that cannot be sourced.

5. General

• Eligibility thresholds, tiers and item value limits may be updated at our discretion.

• Misuse of the service, or any attempt to bypass eligibility checks, may result in account restrictions.

• This service is offered subject to availability and may be modified, limited or withdrawn at any time.

Prive Fit Me – Terms & Conditions

These Terms & Conditions govern the use of the Prive Fit Me smart-technology enabled service ("the Service"). By accessing or participating in the Service, the Customer agrees to the following conditions.

1. Nature of the Service

Prive Fit Me is a real-time, face-to-face online personal shopping and styling service designed to provide a safe, professional, and interactive experience.

Through the Service, the Customer may access:

• Personal Curators

• Personal Shoppers

• Personal Stylists

• The Paghalion Atelier Design Team, including .BOU9, West, and Hersch

The Customer may "walk in" virtually and join the live queue. No booking is required. Access is available around the clock, subject to eligibility and verification requirements.

2. Eligibility Requirements

Access to the Service is restricted to Customers who meet all eligibility criteria. The Customer must have:

• A minimum of seven (7) successful deliveries to the same verified home or work address.

• No history of returns or cancellations on the account.

• A minimum spend history of £500.00.

• Successful completion of Know Your Customer (KYC) checks.

Eligibility is assessed at our discretion. We may refuse or revoke access if any requirement is not met or if risk indicators are present.

3. KYC and Verification

The Service is subject to mandatory Know Your Customer (KYC) checks.

• The Customer must provide accurate and complete information when requested.

• Failure to complete verification may result in suspension or denial of access.

• Verification may be repeated periodically or whenever deemed necessary.

4. Conduct Requirements

The Service is a professional environment. The Customer must adhere to the following conduct standards:

• Cameras must remain switched on for the entire duration of the session.

• No nudity, partial nudity, sexually suggestive behaviour, or inappropriate exposure.

• No profanity, abusive language, harassment, or threatening behaviour.

• The Customer must treat all staff, including Curators, Shoppers, Stylists, and Atelier team members, with respect and professionalism.

Any breach may result in immediate termination of the session and permanent removal from the Service.

5. Session Conditions

• The Customer must ensure they are in a suitable, private, and safe environment for a live video consultation.

• The Customer is responsible for maintaining a stable internet connection and functioning camera equipment.

• Staff may terminate the session if the environment is inappropriate, unsafe, or obstructs the delivery of the Service.

6. Access and Queue System

• The Service operates on a virtual walk-in basis.

• Customers join a live queue and are connected to the next available Personal Stylist or team member.

• Wait times may vary depending on demand.

• Access is not guaranteed and may be limited during peak periods or maintenance windows.

7. Misuse, Fraud, and Prohibited Behaviour

We may suspend or permanently restrict access if:

• The Customer attempts to bypass eligibility requirements.

• The Customer provides false information during KYC checks.

• The Customer engages in inappropriate behaviour or violates conduct standards.

• The Customer misuses the Service or attempts to disrupt operations.

8. Service Limitations

• The Service provides styling guidance, product recommendations, and design consultations.

• The Service does not guarantee product availability, sizing outcomes, or delivery timelines.

• We reserve the right to modify, limit, or discontinue the Service at any time.

9. Termination of Access

Access may be terminated without notice if:

• The Customer breaches these Terms & Conditions.

• The Customer fails KYC verification.

• The Customer behaves inappropriately or unlawfully.

• The Customer poses a risk to staff or the integrity of the Service.

10. Acceptance of Terms

By accessing or participating in Prive Fit Me, the Customer confirms that they have read, understood, and agreed to these Terms & Conditions.

Last updated: 23 May 2026

1. Overview

Our Made-to-Order ("MTO") service provides a personalised, luxury experience that includes a live checkout session with a personal shopper inside our atelier. Because this service involves direct human interaction, bespoke craftsmanship, and dedicated staff time, the following policy applies to all MTO purchases.

By booking or participating in an MTO session, you agree to the terms outlined below.

2. Nature of Made-to-Order Items

MTO items are:

Custom-produced specifically for you

Crafted based on your measurements, preferences, and selections

Created only after your live consultation

Not held in stock and not pre-manufactured

Because of this, all MTO items are final sale.

3. Non-Refundable & Non-Returnable

Due to the personalised nature of the service:

All MTO purchases are non-refundable

All MTO items are non-returnable and non-exchangeable

Cancellations are not permitted once production begins

If you need to reschedule your live session, you must notify us at least 48 hours in advance.

4. Live Personal Shopper Sessions

Your MTO order includes a real-time, face-to-face consultation with a trained personal shopper. During this session, you may:

Review fabrics, colours, and design options

Confirm measurements

Approve final specifications

Complete checkout and payment

4.1 Recording Prohibition

To protect staff and intellectual property:

Recording (audio, video, screenshots) is strictly prohibited

Live streaming the session is not allowed

Covert recording is grounds for immediate termination of the session

5. Behavioural Expectations

We maintain a safe, respectful, and professional environment for both customers and staff. The following behaviours are strictly prohibited during any live session, communication, or visit to the atelier:

5.1 Abuse & Harassment

You may not engage in:

Verbal abuse

Threats or intimidation

Insults, slurs, or discriminatory language

Aggressive or hostile behaviour

5.2 Profanity

Excessive or directed profanity toward staff is not tolerated.

5.3 Nudity & Inappropriate Exposure

Because sessions occur in a professional workspace:

Nudity is strictly prohibited

Inappropriate or sexualised behaviour is not allowed

Clothing must remain on at all times unless a fitting requires specific measurements — and even then, appropriate undergarments must be worn

5.4 Sexual Content or Conduct

You may not:

Make sexual comments

Request sexualised behaviour

Engage in suggestive or explicit actions

Attempt to involve staff in non-professional interactions

5.5 Respect for Staff

All customers must treat staff with dignity and respect. Our team reserves the right to end any session immediately if behaviour becomes inappropriate.

6. Termination of Session

We may terminate your session without refund if you:

Violate behavioural rules

Engage in harassment, nudity, or abusive conduct

Attempt to record the session

Refuse to follow staff instructions

Create an unsafe or uncomfortable environment

In severe cases, we may:

Ban you from future services

Report incidents to relevant authorities

Pursue legal action if necessary

7. Production Timeline

MTO production times vary depending on:

Fabric availability

Complexity of the design

Seasonal demand

Atelier workload

Estimated timelines will be provided during your session, but they are not guaranteed.

8. Alterations

Minor alterations may be available for an additional fee. Alterations do not qualify as returns, refunds, or exchanges.

9. Quality Assurance

Before dispatch, each MTO item undergoes:

Fabric inspection

Stitching and construction checks

Fit verification based on your approved measurements

Final quality control review

If you believe your item is defective, contact us within 48 hours of delivery with photos and details. Defects do not include:

Fit issues resulting from incorrect measurements provided by the customer

Changes in body size after the session

Wear and tear

Damage caused by misuse

10. Payment Terms

Payment for MTO items must be made in full during the live checkout session. We do not offer refunds for:

Change of mind

Incorrect measurements provided by the customer

Delays caused by shipping carriers or customs

11. Contact Information

For questions about our MTO policy, contact:

Email: atelier@paghalion-fr.com

UK & EU Address:

Paghalion, Hudson House, 8 Albany Street, Scotland, EH1 3BQ, United Kingdom

US & Other Countries Address:

Paghalion, 315 Madison Avenue, New York, 10022, United States of America

PAGHALION

Last updated: 23 May 2026

1. Introduction

This Client Agreement ("Agreement") governs your participation in any live personal shopper session ("Session") provided by PAGHALION ("we", "us", "our"). By booking, attending, or participating in a Session—whether in-person or via live video—you agree to the terms outlined below.

Our Sessions involve direct interaction with trained staff inside our atelier, and this Agreement ensures a safe, respectful, and professional environment for everyone involved.

2. Nature of the Service

A Live Personal Shopper Session may include:

One-to-one consultation with a trained stylist

Fabric, colour, and design review

Measurement confirmation

Made-to-Order garment specification

Live checkout and payment

Style guidance and product recommendations

Sessions are professional, non-intimate, and strictly fashion-focused.

3. Behavioural Expectations

To maintain a safe and respectful environment, you agree to:

Treat all staff with courtesy and professionalism

Follow staff instructions during fittings and consultations

Maintain appropriate personal boundaries

Communicate respectfully and calmly

We operate a zero-tolerance policy for inappropriate behaviour.

4. Prohibited Conduct

The following behaviours are strictly prohibited during any Session:

4.1 Abuse & Harassment

You may not engage in:

Verbal abuse or shouting

Insults, slurs, or discriminatory remarks

Threats, intimidation, or aggressive behaviour

Bullying or coercion

4.2 Profanity

Excessive or directed profanity toward staff is not permitted.

4.3 Nudity & Inappropriate Exposure

Because Sessions occur in a professional workspace:

Full nudity is not allowed

Clients must remain clothed at all times

During fittings, appropriate undergarments must be worn

Sexualised behaviour or gestures are prohibited

4.4 Sexual Conduct

You may not:

Make sexual comments

Attempt to flirt with or proposition staff

Engage in suggestive or explicit behaviour

Touch staff in any way

4.5 Recording & Privacy Violations

To protect staff and intellectual property:

No video or audio recording

No screenshots or photography

No live streaming

No hidden or covert recording devices

Violation may result in immediate termination of the Session.

5. Staff Safety & Authority

Our staff have full authority to:

Pause or end a Session at any time

Refuse to continue if behaviour becomes inappropriate

Request that you leave the atelier

Decline future bookings

Escalate incidents to management or authorities if necessary

Staff decisions regarding safety and comfort are final.

6. Payment & Made-to-Order Terms

If your Session results in a Made-to-Order purchase:

Payment must be made in full during the Session

All Made-to-Order items are non-refundable

All Made-to-Order items are non-returnable and non-exchangeable

Cancellations are not permitted once production begins

You acknowledge that Made-to-Order items are created specifically for you and cannot be resold.

7. Rescheduling & Cancellations

You may reschedule your Session with at least 48 hours' notice. Late cancellations or no-shows may incur a fee or loss of booking privileges.

8. Health & Safety Requirements

You agree that you will not attend a Session:

While intoxicated

While under the influence of illegal substances

While carrying hazardous items or weapons

If your behaviour poses a risk to staff or other clients

We may refuse service if safety is compromised.

9. Confidentiality & Professional Boundaries

You agree to respect:

Staff privacy

The confidentiality of other clients

The professional nature of the atelier

All boundaries set by staff

Attempts to obtain personal information from staff are prohibited.

10. Termination of Session

We may terminate your Session immediately, without refund, if you:

Violate any part of this Agreement

Engage in abusive, inappropriate, or unsafe behaviour

Attempt to record the Session

Refuse to follow staff instructions

Create an uncomfortable or hostile environment

In severe cases, we may ban you from future services or report the incident to authorities.

11. Liability

You acknowledge that:

Sessions involve standard fashion-industry fitting procedures

Staff will act professionally and respectfully at all times

You participate voluntarily and at your own risk

We are not liable for:

Injuries caused by failure to follow instructions

Allergic reactions to fabrics or materials

Damage caused by misuse of garments

Fit issues resulting from incorrect measurements provided by you

12. Acceptance of Terms

By booking or participating in a Live Personal Shopper Session, you confirm that:

You have read and understood this Agreement

You agree to comply with all terms

You understand that violations may result in termination of service

13. Contact Information

For questions about this Agreement, contact:

Email: atelier@paghalion-fr.com

UK & EU Address:

Paghalion, Hudson House, 8 Albany Street, Scotland, EH1 3BQ, United Kingdom

US & Other Countries Address:

Paghalion, 315 Madison Avenue, New York, 10022, United States of America

Paghalion Curate Office

At Paghalion, our Curate Office offers a discreet and highly personalised sourcing service, designed to extend beyond the boundaries of traditional retail.

Via our Curate office we cover 45% of the price for Prive shoppers.

Acting as trusted personal shoppers, we source authentic luxury items on behalf of our clientele—pieces that may not be available within our own retail assortment. Each request is handled with precision and care, in close collaboration with our team of personal stylists, lifestyle curators, home specialists, and select purveyors.

Our intention is to provide a seamless, one-stop experience, where every element of a client's lifestyle can be thoughtfully curated and delivered in harmony.

For example, should a client commission a Paghalion made-to-order design, and the final look calls for a complementary piece from another distinguished house, our curators will discreetly source and deliver the complete ensemble. The result is a cohesive, effortless experience—crafted with attention to detail and without inconvenience to the client.

Each request is overseen by a dedicated curator, ensuring continuity, discretion, and a deeply personalised service.

Unless explicitly stated, Paghalion Curate operates independently and is not affiliated with or sponsored by the brands from which we source. This independence allows us to act solely in the interest of our clients.

Our Curator shops and makes purchases at other retailers as a normal customer, but acting on the behest of our customer.

All luxury brands retailed directly by Paghalion are held under strict licensing agreements and adhere to rigorous authenticity standards, reflecting our ongoing commitment to integrity, trust, and excellence.

Online Presentation of Paghalion Made To Order Pieces

Made To Order items are quickly and easily replicated therefore we only reveal partial aspects of these high end luxury pieces online.

We therefore invite you to join the Atelier to view each final piece and build your own luxury home, look and lifestyle fit to your taste and style for finer things. Paghalion Made to Order items unless where specified are processed via our one-to-one Privé Fit Me service to ensure our customers are making an informed decision before committing to a commission or purchase.

It is impossible to purchase a Paghalion Made to Order items without first going through our one to one face to face or in showroom Privé Fit Me shopping experience.

Authenticity

The beauty and appeal of a Made to Order option is in the exclusivity and we want all our Made to Order shoppers to enjoy that.

Therefore, every piece has an Authenticity Mark and numbered code to identify our Works.

To Find out More read our Brand Protection Terms & Conditions.

Ready To Wear Collections

Paghalion Ready To Wear offers a curated selection of clothing and footwear designed for immediate purchase and delivery. Our RTW range is sourced and produced to meet high standards of fit, finish, and seasonal relevance. Sizes, materials, and care instructions are provided with each product to help you choose with confidence.

Licensing and Trade Terms

Licence agreements are available on request for designers, brands, and partners who wish to carry, reproduce, or collaborate on Paghalion RTW lines. Contact our commercial team to request terms, minimums, and territory details.

Home and Furniture

Paghalion acts as a direct seller for selected Home & Furniture brands. These items are sold and fulfilled directly by Paghalion or by authorised brand partners, ensuring product authenticity and reliable customer service.

Food and Drink

Our Food & Drink assortment is supplied through Faire and other approved wholesale partners. Products are selected for quality and provenance; availability may vary by region and season.

How to Request More Information

For licensing enquiries, wholesale terms, or to confirm seller arrangements, please contact our commercial team at trade@paghalion-fr.com or visit our Wholesale & Licensing page. We will provide contract details, verification requirements, and next steps upon request.

Enjoys Prive Fit Me Pay As You Go Stylist, Curator, Atelier, services, complimentary services and some One to One services.

Enjoys the Stylist, Curator, Atelier on the Prive Fit Me Pay As You Go Services.

Prive Shopper Annual membership fee £89,000.00

Enjoys Prive Fit Me Pay As You Go waiver and all Paghalion & Prive services and benefits.

Curate office: As part of our loyalty collective, you enjoy our complimentary cover of 45% through our Curate service.